Purchase support
Refund Policy
Effective September 9, 2026
Request through the store
Purchases made through Apple App Store or Google Play are billed and reviewed by that marketplace. Submit the refund request from the store account that completed the purchase and follow its eligibility rules and review process.
After approval
When Apple or Google confirms a refund, BSlate may remove or adjust the corresponding subscription access, unused credits, promotional benefits, or other entitlements so the account matches the refunded transaction.
Duplicate or unfamiliar charges
Check the purchase history and family-sharing activity for the store account first. If the transaction appears unauthorized, contact the marketplace and your payment provider promptly. BSlate cannot access full payment-card details.
Technical issues
A failed or delayed generation does not automatically create a store refund. Contact contact@bslate.net with the platform, transaction reference, and issue details so we can investigate the product record.
Mandatory rights
This policy does not limit refund, cancellation, warranty, or consumer rights that cannot be waived under applicable law or the rules of the marketplace that processed the purchase.
Need account or billing help before filing a request?
Visit support